Returns

Returns Policy

If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.

  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

All underwear items purchased, are final, and are not available to be refunded or exchanged, unless there is a manufacturing fault determined.

*All items purchased on sale, are final, and are not available to be refunded or exchanged, unless there is a manufacturing fault determined. This does not apply to items where a discount code is used during checkout.

 

Stance Infiknit Guarantee

We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair or give you a refund. If you have an issue with an Infiknit product, please contact our Customer Experience team here. 

Please include the following information:

  • Your Original Order Number or Date of Purchase and the store you purchased from
  • Photos of all the information on the inside cuff of the sock
  • Clear close-up photo of the problem areas in the sock
  • Photo of the entire pair

If your claim is approved, we will offer a refund or a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value.

Please note that any evidence of deliberate damage or tampering will result in declining of the claim.

We do our best to get items to you in perfect condition, and unfortunately cannot accept minor scuffs and marks on the product as a faulty return.

All returns and specified conditions are subject to the Australian Consumer Law.

Please note, we are currently unable to process exchanges for online orders. Any returns requesting an exchange will be refunded.

For purchases made through our online store, you have 30 days from the date of dispatch to return your purchase. Your returns options are dependent on your original payment method. Please refer to the below for a guide on how you can return your items.

 

I want to Return Online 

  • Credit Card Purchases: Refund available
  • PayPal Purchases: Refund available
  • Afterpay Purchases: Refund available

Please note, all returns postage cost will be covered by the customer unless the item is faulty. Please ensure you retain your tracking information as lost items will only be covered if tracking information can be provided.

To organise your return via post please click here